Sales Performance

SALES process IN CALL CENTERS Christian Dagenais A Thesis In The John Molson School of Business Presented in Partial Fulfillment of the Requirements For the gradation of Master of Science (Administration) at Concordia University Montreal, Quebec, Canada November 2011 © Christian Dagenais, 2011ii CONCORDIA UNIVERSITY School of receive Studies This is to own that the thesis watchful By: CHRISTIAN DAGENAIS Entitled: SALES PERFORMANCE IN CALL CENTERS and submitted in partial fulfillment of the requirements for the breaker straits of M.Sc. (Administration) complies with the regulations of the University and meets the accepted standards with respect to originality and quality. Signed by the final examining citizens delegation: Darlene Walsh Chair Bakr Ibrahim Examiner Devasheesh Bhave Examiner Linda Dyer Supervisor Approved by ________________________________________________ Chair of Department or Graduate Program managing director _________________ _______________________________ Dean of Faculty Date November 10 th , 2011iii rise Sales Performance in Call Centers Christian Dagenais part extensive research has been make on sales existence presentation, few studies have examined sales action in margin advert centers.

Despite rapid offset in the rehearse of call centers as sales & merchandise tools in Canadian companies, research into antecedents of sales slaying in this cause of environment has not evolved at the same pace. This thesis come down on examine antecedents of sales performance in call centers from the perspective of the sales call center employees growth within the organization. Begi nning with gladness with selection proced! ures, this study forget trace the call center employees sales performance through organizational commitment and tenure in typeset to identify possible antecedents of their sales performance. The study involved examining bliss with selection procedures organizational commitment, tenure and sales performance, within...If you want to expose a full essay, order it on our website: OrderEssay.net

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